Returns / Refunds
Returns / Refunds
Please note that we cannot accept returns on any custom printed products as they are custom made to order for each customer.
We do not accept returns for customised graphics and other customised products that have been made specifically for you.
Please make sure you double check your order form before placing your order as it will be printed with the colour choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.
If you want to change a kit base design completely, or cancel your order after we have started the design process, it will incur a $70 design fee to cover the time spent on the order for Full Kits, or 15% of the product value for smaller custom graphic items.
If the print process has started on your order, the order is now non changeable and non refundable. Unfortunately printers don’t have an ‘un-print’ button!
Please double check your order BEFORE checking out.
Motocross Graphics are a consumable. Our graphics are produced using the highest quality motocross specific materials available today.
At mxprodecals we aim to ensure that you are completely satisfied with your purchase, every time you shop with us.
Damaged / Defective or Incorrect item
If you receive a damaged item, or an incorrect item due to an error on our part, you must inform us within 48 hours of receipt. Under these circumstances, we will fix or exchange the product at our expense and refund your return postage costs. If you receive a product which is subsequently found to be defective, you should contact us immediately for further instruction.
Please reply to your order confirmation email directly, or email us with your name, address and invoice number, a description of the nature of the error or fault and attach pictures clearly showing the issue so that we can work out a solution for you.
Please note that you are responsible for any returned items until they are received by Mxprodecals. Therefore, we recommend that you return your item by recorded delivery. The cost of returning items for the reasons above is your responsibility.
